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Home Editorial From operational skills to empathy and care – the evolving journey of a lift operator

From operational skills to empathy and care – the evolving journey of a lift operator

by Admin

By – Pratibha Rajguru

While the professional landscape has been dramatically transformed by automation and technology in most developed countries, there remains a niche occupation that continues to thrive in the bustling urban environments of India: the lift operator. This job, while seemingly anachronistic to the tech-dependent Western world, retains a unique charm and significance in India’s societal fabric.

Lift operators, or elevator operators, in India primarily work in residential complexes, shopping malls, and office buildings, ensuring a smooth, safe transit for people moving from one floor to another. But their role extends beyond the simple pressing of buttons.

The Role of the Lift Operator

On the surface, a lift operator’s duty may seem rudimentary: operating the lift controls, opening and closing the doors, and ensuring the elevator runs efficiently. However, the job requires a significant degree of responsibility and attentiveness. They must be aware of the elevator’s carrying capacity, know how to handle emergencies such as power cuts or mechanical failures, and offer assistance to those who might need it, such as elderly passengers or those with physical disabilities.

In many buildings, the lift operator is the first point of contact, and they are expected to greet residents and visitors with a smile and courteous demeanor. Many become familiar figures, knowing the ins and outs of the building, and are trusted sources of information for newcomers.

Social Significance and Challenges

The role of a lift operator holds social significance in India, highlighting the country’s strong culture of service and person-to-person interaction. Furthermore, this occupation provides an essential source of employment for a significant number of people who may have limited education or skills.

However, the job isn’t without its challenges. The working hours are often long, with few breaks, and the pay can be low. There is also the issue of automation. Modern elevators equipped with the latest technology and safety features have made lift operation mostly an automated process. This has led to concerns about the future job prospects of current lift operators.

Future of the Lift Operator

Despite the potential threat of automation, the lift operator’s role remains significant in India. Their continued existence is partly due to India’s ongoing urban development and a vast number of older buildings that still require manual lift operators. Besides, the personalized service that a lift operator provides can’t be replaced by technology.

In an increasingly automated world, the lift operator’s job in India stands as a reminder of the human touch in our day-to-day lives. It’s a testament to the resilience of professions that, despite technological advancements, persist due to their cultural and societal relevance.

The Lift Operator: A Profession Unique to India

While the professional landscape has been dramatically transformed by automation and technology in most developed countries, there remains a niche occupation that continues to thrive in the bustling urban environments of India: the lift operator. This job, while seemingly anachronistic to the tech-dependent Western world, retains a unique charm and significance in India’s societal fabric.

Lift operators, or elevator operators, in India primarily work in residential complexes, shopping malls, and office buildings, ensuring a smooth, safe transit for people moving from one floor to another. But their role extends beyond the simple pressing of buttons.

The Role of the Lift Operator

On the surface, a lift operator’s duty may seem rudimentary: operating the lift controls, opening and closing the doors, and ensuring the elevator runs efficiently. However, the job requires a significant degree of responsibility and attentiveness. They must be aware of the elevator’s carrying capacity, know how to handle emergencies such as power cuts or mechanical failures, and offer assistance to those who might need it, such as elderly passengers or those with physical disabilities.

In many buildings, the lift operator is the first point of contact, and they are expected to greet residents and visitors with a smile and courteous demeanor. Many become familiar figures, knowing the ins and outs of the building, and are trusted sources of information for newcomers.

Social Significance and Challenges

The role of a lift operator holds social significance in India, highlighting the country’s strong culture of service and person-to-person interaction. Furthermore, this occupation provides an essential source of employment for a significant number of people who may have limited education or skills.

However, the job isn’t without its challenges. The working hours are often long, with few breaks, and the pay can be low. There is also the issue of automation. Modern elevators equipped with the latest technology and safety features have made lift operation mostly an automated process. This has led to concerns about the future job prospects of current lift operators.

Future of the Lift Operator

Despite the potential threat of automation, the lift operator’s role remains significant in India. Their continued existence is partly due to India’s ongoing urban development and a vast number of older buildings that still require manual lift operators. Besides, the personalized service that a lift operator provides.

In an increasingly automated world, the lift operator’s job in India stands as a reminder of the human touch in our day-to-day lives. It’s a testament to the resilience of professions that, despite technological advancements, persist due to their cultural and societal relevance.

Vikram Singh – Exemplifying Professionalism and Empathy

Vikram Singh, a lift operator at Mahatma Gandhi Hospital in Jaipur, embodies the best qualities of his profession. In a bustling 1400-bed multi-specialty hospital, Vikram stands out with his courteous and polite demeanor. Always wearing a smile, he goes above and beyond to ensure that patients, relatives, and visitors feel comfortable during their elevator rides. He takes the time to inquire about their health and lifts their spirits with words of encouragement. His genuine care and compassion make him a cherished presence in the hospital.

Vikram’s exceptional qualities stand in stark contrast to the behavior exhibited by many other lift operators in the hospital. They often come across as loud, uncouth, and sometimes even exert a false sense of power by selectively deciding who can enter the elevator.

The Role of a Lift Operator – Extending Beyond Operation

On the opposite end of the spectrum is Bhairu Lal, another lift operator in the hospital, who is rude, curt, and impolite. He can often be found sitting with both feet up, engrossed in YouTube videos, keeping the elevator locked and the keys secure in his pocket.

While Vikram shines as a beacon of professionalism and empathy, his colleagues highlight the importance of a lift operator’s attitude and behavior. The role of a lift operator extends beyond mere operation of the elevator; it involves creating a welcoming and comfortable environment for those utilizing the lift. Vikram’s genuine concern for the well-being of patients and visitors elevates his service, providing a positive experience during often stressful moments in a hospital setting.

The Human Touch – Elevating the Experience

In a profession where the human touch is of utmost importance, Vikram sets an example for others to follow. His courteous and caring approach not only ensures a smooth and safe elevator experience but also helps lift the spirits of those he encounters. His presence serves as a reminder that the role of a lift operator goes beyond technical skills; it requires empathy, compassion, and a commitment to providing exceptional service.

Vikram Singh stands as a testament to the positive impact that a dedicated and compassionate lift operator can have within a healthcare facility. His presence in Mahatma Gandhi Hospital serves as a valuable reminder that small acts of kindness and genuine care can make a significant difference in the lives of patients, relatives, and visitors.

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